- Editorial:
- ICG MARGE
- Año de edición:
- 2019
- Materia
- Economía y Empresa
- ISBN:
- 978-84-17903-28-2
- Páginas:
- 348
- Encuadernación:
- Rústica
LEAN SERVICE. CERTIFICATION MANUAL
PERFORM FASTER AND MORE EFFICIENT SERVICE PROCESSES
SOCCONINI, LUIS / SOCCONINI PÉREZ GÓMEZ, LUIS VICENTE
We know that the services provided by any industry have increased costs between 30% and 80% due to different wastes in several of their processes. By leveraging Lean tools, Lean Service is designed to create a quicker and more ef? cient process that results in high-quality services and improved productivity. Some of the benefits are: Significant improvement in the quality of the services provided by a company. Significant reduction in the time spent on service activities. Significant reduction in the cost of providing services. Increased competitiveness and profitability.